No pandemic airline refunds, BC court rules – BC News

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No pandemic airline refund

Jeremy Hainsworth/Glacier Media – | History: 386655

A man who booked a vacation flight from Vancouver to Germany is not eligible for a refund after the BC Civil Resolution Tribunal ruled that traveling during the pandemic was not a personal preference.

According to the verdict, Hamid Seyed Alamolhoda had booked a return flight with Lufthansa on October 31, 2021. At a price of $1,760, it was set to depart before the Christmas holidays.

But as the COVID-19 pandemic developed, Alamolhoda became concerned and opted to cancel the flight reservation.

According to tribunal deputy president Andrea Ritchie’s ruling on September 21: “Alamolhoda says that most shops in Germany were closed and that he should be going on holiday, not to a ‘ghost town’.”

Lufthansa said Alamolhoda bought a non-refundable ticket and it already issued a refund for the unused charges.

However, Alamolhoda sought a refund of $1,510, the non-refundable balance on the ticket.

In his ruling, Ritchie found that it was Alamolhoda’s “choice” to cancel the reservation and that the decision was “based on vacation preferences, not based on any COVID-19 travel restrictions.”

Ritchie said Alamolhoda denied booking a non-refundable ticket but provided no evidence. Lufthansa, on the other hand, provided the court with its internal booking register and fares showing that the ticket was non-refundable.

Ritchie denied the claim and said Alamolhoda had the option to rebook her trip at any time within a year of the original flight date with no change fees.

Lufthansa said the man chose to cancel the ticket anyway.

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