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Glenrosa residents looking for answers after several basements were flooded by blown pipes and hot water tanks – West Kelowna News

Written by Javed Iqbal

UPDATE 11:15

In a brief statement, the City of West Kelowna said staff at public works responded to calls for water services in Glenrosa on Wednesday afternoon.

City staff determined the problem was due to an equipment failure at a pressure relief valve near McIver Road and completed repairs that evening.

“We are actively working with individual homeowners today as they call in to help them with their questions.”


ORIGINAL 10:30

Some Glenrosa residents are washing up and looking for compensation after their basements are flooded.

Several people reported coming home Wednesday afternoon to find water everywhere. Most people say that the release valve on their hot water tanks escapes and they blame the city.

Don Goy lives on McIver Road. He was surprised that his hot water tank failed because it was just installed a few years ago when he and his wife moved into the home.

“I have to be honest, I have been to many homes and have seen many hot water tanks go. Typically, they start leaking from the bottom and you know it’s time to go, not true.

“I have never had one with the pressure relief valve – I have never tried it. So it seemed pretty strange to me, ”Goy said.

He has heard that more than 20 homes have been hit and it was not just hot water tanks. Some had the hoses blown up on their fridge ice maker and overflowing hoses in their laundry room.

A plumber was at his home this morning to repair his hot water tank.

Another man who lives on McIver Road at McTaggart Road said he spent $ 800 out of pocket to have his relief valve repaired.

Goy has sent an email to the mayor and council asking for an explanation of what happened and for compensation to cover the expenses of the plumber, the insurance risk and the increase in home insurance premiums. He says he will be lucky if the bill comes below $ 1,000.

He received a reply from Executive Assistant Collette Beggs who said she would forward his email to the supply department.

Marni Murray, who lives on McBain Road, was one of the first to notice that something was wrong.

She came home early in the afternoon and saw water bubble up in her patio. As she walked inside, she heard a strange sound coming from her utility room, and as she opened the door, she saw water cascading out.

She called the city. A supply worker came and told her that they were investigating whether a valve escaped.

Murray guessed it could be related to the new $ 3.2 million reservoir being built on Glenrosa Road near Turnbull Road.

Castanet has contacted the City of West Kelowna for more information. The city’s supply crew was in the neighborhood and handled the situation Wednesday night.

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Javed Iqbal

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