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Earthquake insurance claims generate most complaints after COVID, floods: AFCA

Written by Javed Iqbal

Victorias September 2021 earthquake generated the third highest number of insurance claims in the last 12 months after COVID-19 and the floods in southeastern Queensland and New South Wales, according to the Australian Financial Complaints Authority (AFCA).

As of June 22, the AFCA had received more than 350 complaints related to the 5.9 magnitude earthquake in Mansfield.

This compares with more than 3,700 complaints about COVID and nearly 400 floods.

Financial Rights Legal Service Acting Director Jane Foley believes the true number of people who are dissatisfied with the outcome of their earthquake insurance claims can be much higher.

“People are getting frustrated with the case process,” Ms Foley said.

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Javed Iqbal

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